Refund Policy

At VELIRO LIMITED, customer satisfaction is important. If you are not fully satisfied with your purchase, please read our refund policy below.

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1. Returns

You have 30 days from the delivery date to request a return.
Items must be:

• Unused

• In original packaging

• In the same condition as received

We reserve the right to refuse returns that do not meet these conditions.

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2. Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

If approved, your refund will be processed within 5–10 working days to your original payment method.

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3. Exchanges

We only replace defective or damaged items.
To request an exchange, contact us at contact@veliro-limited.store.

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4. Non-refundable items

• Gift cards

• Items returned after 30 days

• Products marked “Final Sale”

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5. Shipping costs

Return shipping costs are the responsibility of the customer unless the item was defective.